TheLatchPlatform
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User Data

  • Where can I see what Campaigns are scheduled?
  • How are the scores for behavior and emotion calculated?
  • Can I see who gave a reaction like a thumbs up, a fist bump, or thank you?
  • What causes the sentiment score to be positive, negative, neutral?
  • What information can I find on the Campaign Insights page?
  • Where can I find information to participation in my Campaigns?
  • What is the maximum score I can get for a behavior or emotional score?
  • What is Participation Rate?
  • What can I learn from the behavior and emotion lists and scores?
  • How are the top three behaviors and emotions identified?
  • What are all the behaviors and emotions that could be displayed?
  • What do the scores mean for each of my top three behaviors and emotions?
  • How can I get help understanding or interpreting what the behaviors and emotions mean?
  • What does it mean when it says no business unit, no group, no location, no manager?
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