TheLatchPlatform
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User Data

  • What is the maximum and minimum range of the sentiment score?
  • How is the sentiment score calculated?
  • What is the purpose of the sentiment score?
  • What is a Business Unit (BU)?
  • How do I navigate to the Campaign Dashboard?
  • What does a positive, neutral, negative sentiment score mean?
  • How do I download a report?
  • How do I know what the next Launch release date is?
  • Where can I find the number of ongoing Campaigns?
  • Where can I see the number of reactions for Reflect and Act and Reflect in each Launch?
  • What sorting feature is available?
  • What is the report format?
  • What is Completion Rate?
  • What is the Response Rate?
  • Can I see participation and response rate by location? By Managers, Groups, or Business Units?
  • Who has access to the Campaign Dashboard?
  • What is the purpose of the Campaign Dashboard?
  • Can I see sentiment analysis at the Launch level?
  • What information can I get from the Campaign Dashboard?
  • How do I get to the Overview and Campaign Insights pages?
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