General Support & Feedback
- How can I watch my videos?
- How do I reset my password?
- What is the purpose of Latch?
- What is a Campaign?
- I can't find the Password reset email!
- What happens if I don’t answer the questions?
- Are my responses anonymous?
- How can I see everyone’s reactions and comments to the Reflect or Act prompts?
- How do I know if someone responded to one of my comments?
- Can I download one of the Latch videos onto my own computer?
- How can I receive launch notifications via text message?
- How do I get to My Activity page?
- Where can I find and answer my Pulse Survey question?
- How can I edit my Reflect or Act response?
- I have questions not answered here. How can I get more support?
- What is a Launch?
- I can't find or see my video. Where is it?
- Why am I not receiving Latch notifications?
- Can I skip the pulse survey question?
- Where is my Reflect and Act activity?